Broadvoice’s CCaaS Platform, GoContact, Honored for Delivering World-Class CX Across All Channels

Broadvoice Wins 2024 Customer Experience Innovation Award from CUSTOMER Magazine

Media Contact
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
kimberlyw@broadvoice.com

Michelle Connolly
Senior Marketing Manager
TMC
203-852-6800, ext. 170
mconnolly@tmcnet.com

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the 2024 Customer Experience Innovation Award.

Presented by TMC’s CUSTOMER magazine, the award recognizes best-in-class solutions that set the standard for delivering exceptional customer experiences across all channels, including social media. This is the second year in a row GoContact was recognized with the distinction.

“We’ve designed GoContact so businesses can effortlessly connect with their customers on their preferred channels,” said João Camarate, Chief Technology Officer at Broadvoice. “With a single reporting interface to access analytics and a customer’s complete history across all channels, it’s never been easier to deliver the personalized, instantaneous and seamless experiences that today’s consumers demand.”

GoContact is a breakthrough cloud-native contact center that combines advances in computing— the cloud, containers, microservices, AI, WFM, Advanced Analytics and more—into an affordable and agile omnichannel solution. It delivers the personalized and optimized experiences customers expect by unifying interactions into a single solution and providing access to omnichannel data and analytics to optimize customer and agent satisfaction.

Clients using GoContact regularly experience a 20% lift in operational efficiency while reducing employee effort, training time and downtime. This improvement in efficiency leads to higher customer satisfaction, significant savings and a high return on investment.

“Congratulations to Broadvoice for receiving a 2024 Customer Experience Innovation Award. GoContact has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO of TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from Broadvoice in 2024 and beyond.”

About Broadvoice

Broadvoice simplifies communications for mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit broadvoice.com.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit https://www.customerzone360.com/.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241218657708/en/

“With a single reporting interface to access analytics and a customer’s complete history across all channels, it’s never been easier to deliver the personalized, instantaneous and seamless experiences that today’s consumers demand.”