Work Management Dashboards mark next phase of platform: optimizes task performance reporting into a single screen offering quick, simple visual understanding for all levels

SmartRent New Maintenance Dashboards Offer Advanced Performance Data Visualization to Smart Operations Platform

Media Contact
Amanda Chavez - Vice President, Marketing and Communications
media@smartrent.com

Investor Contact
Kelly Reisdorf - Head of Investor Relations
investors@smartrent.com

SmartRent, Inc. (NYSE: SMRT) (“SmartRent” or the “Company”), the leading provider of smart communities solutions and smart operations solutions for the rental housing industry, today announced the launch of its maintenance Dashboards designed to optimize property performance through expanded reporting functionality and enhanced visibility from the property level to portfolio managers.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241119964801/en/

SmartRent's new Dashboards distill task data from multiple detailed reports into an easily digestible screen, highlighting key performance maintenance metrics at the property, region or portfolio level. Dashboards deliver greater understanding and insights to users across all levels of the organization, providing easy-to-navigate task information to empower informed decisions. (Graphic: Business Wire)

The new Dashboards distill task data from multiple detailed reports into an easily digestible screen, highlighting key performance maintenance metrics at the property, region or portfolio level. Dashboards deliver greater understanding and insights to users across all levels of the organization, providing easy-to-navigate task information to empower informed decisions.

“Delivering technology that solves challenges for our customers and the rental housing industry at large has always been top priority for SmartRent. When we acquired SightPlan, we knew there was a tremendous opportunity to engineer a clearer, more visual way to understand maintenance performance data,” said Isaiah DeRose-Wilson, Chief Technology Officer at SmartRent. “Now, as SightPlan becomes fully integrated into the Smart Operations platform as the Work Management solution, the new advanced Dashboards provide community managers, service technicians and operations teams with actionable data at their fingertips. This data can help to ensure that assets are well-maintained and optimized for efficiency and improved property performance.”

SmartRent Dashboards feature various categories, including: task status, task completion time, past due percentage, resident task ratings, call type, average time to accept urgent tasks, average time to close urgent tasks and tasks by source. Dashboards is a significant feature within SmartRent Work Management (formerly SightPlan) - the workflow management tool used by maintenance teams to streamline and elevate property upkeep.

“Through new Dashboards, maintenance supervisors glean different information from dashboard reporting than portfolio managers, which makes clear and comprehensive visualization of task data essential,” said DeRose-Wilson. “Site teams can focus on open tasks and response times, whereas a broader lens might help to identify widespread trends that require a more extensive response. Dashboards catalog and classify task information into reports that are customizable and aid in centralization of customer operations.”

Centralization and automation have grown in popularity in rental housing as evident with more podded teams being utilized across portfolios. The industry needs a platform that answers centralization by automating task management to create seamless, interconnected workflows for maintenance and operations teams.

Dashboards is part of SmartRent’s commitment to innovative solutions that drive operational efficiency for its customers. It serves as a foundational component for the ongoing development of a dynamic, overarching platform that will create optimal efficiency, reduce workload, enhance team productivity and continue to support the evolving needs of the industry.

Recent platform updates and enhancements, which directly reflect feedback from the 7,600 communities representing 1.3M units and 300 multifamily organizations currently employing the solution, include:

• AI-powered dictation functionality reduces task creation effort by 70%
• Digital make-ready boards replace traditionally manual processes to support centralized staffing models
• Appointment preference option allows residents to select a time for work order completion
• Simplified asset tracking and task linking
• Calendar view feature provides easy-to-interpret overview of all tasks
• Sync indicator display added to show the status of synchronicity within the mobile workflow app and ensure the accuracy of offline work
• Overall system improvements to increase uptime and platform reliability

About SmartRent

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is a leading provider of smart home and smart property solutions for the multifamily industry. The company’s unmatched platform, comprised of smart hardware and cloud-based SaaS solutions, gives operators seamless visibility and control over real estate assets, empowering them to simplify operations, automate workflows and deliver exceptional site team and resident experiences. SmartRent serves 15 of the top 20 multifamily owners and operators, and its solutions enable millions of users to live smarter every day. For more information, please visit www.smartrent.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241119964801/en/